How does Seatrobot subscription pricing work?
Seatrobot access is by subscription. There are three subscription levels, each offering a differing feature set. The price of each subscription tier is set based on your choice of month by month payments (pay as you go), or a single up-front annual payment. The subscription tiers are:
|Subscription Level||Annual Price||Monthly Price|
|Basic||$199 per month ($2,388 payment)||$249 per month|
|Silver||$499 per month (5,988 payment)||$549 per month|
|Gold||$899 per month (10,788 payment)||$999 per month|
In addition to the feature limits set per subscription tier, users may also purchase add-ons to their tier, as below:
|Additional user||$99 per month||Ongoing monthly|
|Additional 5,000 contacts storage||$99 per month||Ongoing monthly|
|30-minute video training session||$75||One-time payment|
What is 'Single Instance Use'?
Each subscription tier in this price guide is based on a 'single instance' use of the Seatrobot platform. One instance is defined as one account servicing a single-location organization, or one business unit or a single business location within a larger organization creating and managing events for that unit / location. Organizations may purchase multiple instances as required. Organizations may not use one single instance account to create and manage events for multiple business units or multiple business locations.
Custom integrations with a customer's existing business infrastructure and / or enterprise pricing for multiple instances within the same organization are available on request.
For a full table of feature comparisons by subscription tier click here.
How much are ticket fees?
Seatrobot charges fees on each ticket package sold through your registration pages. A ticket package can admit more than one individual per ticket. Ticket packages containing one individual ticket are covered by the Single Seat Ticket Maximum. Ticket packages containing multiple individuals are charged the base fee on each ticket included in the package, up to the Multiple Seat Package Maximum for the purchase.
|Ticketing Module||Fee (per transaction)*|
|Ticketing Module Activation||No charge|
|Each ticket purchase||$0.99 + 2.5% of ticket price|
|Single seat ticket max||$24.95|
|Multiple seat package max||$89.95|
|*fees are in addition to credit card processing fees charged either by our provider (Stripe) or client's integrated supplier|
How does Ticket Fee Reimbursement work?
If you use Seatrobot to sell tickets to your events, Seatrobot will calculate the fees generated by those sales on a monthly basis and credit those fees towards your next month's subscription fees, up to and including a maximum credit equal to the effective subscription fee you will pay for the month. The aggregation of ticket fees for this purpose starts and ends each calendar month. There are no rollovers.
You are on the Basic Plan, paying $249 monthly, and in June you sell 100 tickets to an event @ $25. Seatrobot ticket fees on each ticket sold would be $1.61 ($99c + 2.5% of $25 = $1.61). The total Seatrobot ticket fees charged would be $1.61 x 100 = $161, which would all be reimbursed to you to offset your July subscription payment , making your effective subscription fee for July $88.
If the same event sold 125 tickets in total, 100 in June and 25 in July, at the beginning of August you would further receive a ticket fee reimbursement of 25 x $1.61 = $40.25, making your effective subscription fee for August $208.75.
You are on the Basic Plan, paying $2,388 annually (effective monthly rate of $199), and in June you sell 300 tickets to an event @ $18. Seatrobot ticket fees on each ticket sold would be $1.44 ($99c + 2.5% of $18 = $1.44). The total Seatrobot ticket fees charged would be $1.44 x 300 = $432. You would receive a reimbursement of your full effective subscription fee for the upcoming month of $199 at the beginning of July, making your effective subscription fee for July $0.
Note: Ticket Fee Reimbursement will only be applied as a credit against the next month's subscription fees. Ticket Fee Reimbursement does not constitute a separate cash value and cannot be claimed as a cash payment. If you cancel your subscription, effective the end of any month, any ticket fees collected by Seatrobot during your last subscription month are retained by Seatrobot and cannot be credited against the next month's subscription.
What does API connection with Seatrobot cost?
|Additional Services||Monthly Cost|
|Seatrobot API Access||$450|
|Fixed API calls per 24-hour period||50,000 Included|
|Fixed API calls per month||1,500,000 Included|
|Overage API price||$0.02 per call|
What level of Technical Support is included in each subscription?
|Service & Support||Details|
|Service Level 3||Included in Basic Subscription|
|Service hours||10am - 6pm PST|
|Support ticket response time||within 24 hours|
|Bookable training / assistance sessions (30 minutes)||1 free per calendar month, max 3 in any 12 month period|
|Service & Support||Details|
|Service Level 2||Included in Silver & Gold Subscriptions|
|Service hours||10am - 6pm PST|
|Support ticket response time||same business day|
|Bookable training / assistance sessions (30 minutes)||2 free per calendar month, max 6 in any 12-month period|
|Service & Support||Details|
|Service Level 1||Included in Enterprise plans|
|Service hours||8am - 8pm PST|
|Support ticket response time||Dedicated support assistant - within 2 hours|
|Bookable training / assistance sessions (30 minutes)||4 free per calendar month, max 8 in any 12-month period|
Detailed Feature Comparison Table
|Feature||Basic - $199 per month (paid annually), $249 per month (paid monthly).||Silver - $499 per month (paid annually), $549 per month (paid monthly).||Gold - $899 per month (paid annually), $999 per month (paid monthly).|
|Edit recurrent events|
|Edit archived events description|
|Edit name & dates|
|Set / edit max attendance|
|Set / change event manager|
|Manage online events|
|Include graphics / multi-media|
|Link outside web pages|
|Set promotional image|
|Customize emails per-event|
|Assign custom filters|
|Instant events website|
|Paid events (tickets)|
|Free events (one-step registration)|
|Toggle events on/off website|
|Set website 'feature' events|
|Customize registration pages|
|Video / rich content on registration pages|
|Archived events on website|
|Sort website events using Filters|
|Social & email sharing|
|Tickets / Packages:|
|Unlimited ticket types|
|Multiple ticket types per event|
|Automatic event max capacity control|
|Set ticket / package-specific max capacity|
|Hide ticket fees from purchaser|
|Link packages to room layout / seating|
|Link ticket types to sponsor levels|
|Allow multiple guests per ticket|
|Toggle ticket packages on / off registration pages|
|Free email sending||Max 3,000 per month||Max 10,000 per month||Max 25,000 per month|
|One-click registration from emails|
|Invite contact lists|
|Auto invite email de-duping|
|Personalized registration management page per guest|
|Schedule emails in advance|
|Customize all emails per event|
|Email guests by status (confirmed / outstanding / waitlisted)|
|Change 'email from' name per event|
|Email tracking and bounce management|
|CAN-SPAN Act compliant|
|@yourdomain email sending||$15 per month||$15 per month|
|Contact email history tracking|
|Guest / Registration Management|
|Real-time guest list|
|Unlimited guest tags|
|Multiple guest list views / filters|
|Maintain guest links automatically|
|Event manager can link guests|
|RSVP on behalf of guests|
|Edit guest details|
|Create contact lists from guest list views|
|Online / mobile check-in|
|Sell tickets / register guests at check-in|
|Swap seated guests at check-in|
|Create / print badges at check-in|
|Add contacts individually or by batch upload|
|Add contacts from event registrations|
|Create unlimited mailing lists|
|Track contact event histories|
|Subscribe / unsubscribe management|
|Bounce tracking & management|
|Contacts reporting and export|
|Contact cc management|
|Track contact engagement scores|
|3rd Party / Sponsor Tools|
|Build sponsor packages with custom benefits|
|Sponsor revenue tracking|
|Individual branded registration page per sponsor|
|Customized guest management center per sponsor|
|Allocate seats / tables by sponsor level|
|Create custom room layouts|
|Specify tables or individual seats|
|Auto-seating function by priority level|
|Seat guests manually: swap table and guest positions|
|Manage table / seat numbers|
|Add guest seat numbers to badges|
|Users / Permissions|
|Admin User(s)||1||Up to 3||Up to 5|
|Team members (no admin)|
|Guest users (invited event access only)|
|Customize events / registration page colors|
|Customize default email style|
|Customize default email templates at Admin Level|
What kinds of payment does Seatrobot accept for subscriptions?
Seatrobot accepts all major credit cards for payment of recurring subscriptions. Seatrobot uses Stripe (www.stripe.com) as its secure payment processor. Seatrobot staff do not have access to any of its users' credit card details or other payment information.
You can also subscribe using direct debit (ACH) transfers from your bank account. Seatrobot uses Plaid (www.plaid.com) as its ACH security provider.
Subscriptions are paid in advance of the subscription period, either on a monthly or annual basis.
How do I manage my subscriptions and payments?
Your subscription portal is accessible both from the 'Manage Your Subscription' link on the Seatrobot homepage at https://www.seatrobot.com and from inside your account in the main Admin page, accessed via the 'Cogs' icon in the top navbar.
Using this portal you can edit your subscription, purchase add-ons such as additional users and more contacts storage, access invoices and past receipts, and change / update your preferred payment method.
What happens if my subscription payment doesn't go through?
Seatrobot will make three attempts in total to charge the payment method you have on file over a 9-day period and we will email the primary billing email on file for your account prior to and after each attempt.
If after all attempts your payment still does not go through, your account will be frozen and you will not be able to log in to access your events or contacts. You will still be able to log into your payment portal from the 'Manage Your Subscription' link on the Seatrobot homepage at https://www.seatrobot.com. Here, you can update / change your payment method, after which Seatrobot will make another attempt to charge your subscription. A successful charge will re-open your account and reactivate your subscription from that point onwards.
How do I cancel my subscription?
To cancel your subscription log into your payment portal from the 'Manage Your Subscription' link on the Seatrobot homepage at https://www.seatrobot.com, or from your main admin page inside your account.
After cancellation you will still have access to your account until your current paid subscription period ends. If you are on a monthly subscription, your access will end at the end of your current month. For annual accounts, your access will end on the anniversary of your last payment. Seatrobot does not provide refunds of paid subscription periods outstanding after cancellation.
What happens to my account / data when I cancel my subscription?
Seatrobot will maintain your account as you left it in case you wish to re-activate your subscription in the future. Accounts left dormant for 12 months or more may be deleted at Seatrobot's discretion.
You can request that Seatrobot delete your account completely, including all associated data, when you cancel your subscription, or at any time, by contacting us via the support portal here. For full information on our Security Practices click here.