Effective: February 20th, 2020

We take the security of your data very seriously at Seatrobot. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.

If you have additional questions regarding security, we are happy to answer them. Please write to info@Seatrobot.com and we will respond as quickly as we can.

Confidentiality

We place strict controls over our employees’ access to the data you and your users make available via the Seatrobot services, as more specifically defined in your agreement with Seatrobot covering the use of the Seatrobot services (“Customer Data”). The operation of the Seatrobot services requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the Seatrobot services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies in place to ensure that any access to Customer Data is logged.

All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.

Personnel Practices

Seatrobot conducts background checks on all employees before employment, and employees receive privacy and security training during onboarding as well as on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the Seatrobot services.

Compliance

The following security-related audits and certifications are applicable to the Seatrobot services:
• PCI: Seatrobot is a PCI Level 4 Merchant and has completed the Payment Card Industry Data Security Standard’s SAQ-A. We use a third party to process credit card information securely. Seatrobot is not currently a PCI-certified Service Provider.

The environment that hosts the Seatrobot services maintains multiple certifications for its data centers, including ISO 27001 compliance, FedRAMP authorization, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security website, AWS Compliance website, MongoDB Atlas Security website and MongoDB Atlas Compliance website.

Security Features for Administrators

In addition to the work we do at the infrastructure level, we provide Administrators of the Seatrobot services with additional tools to enable their own users to protect their Customer Data.

Access Logging

Detailed access logs are available both to users and administrators. We log every time an account signs in, noting the type of device used and the IP address of the connection.

Data Retention

Deletion of Customer Data

Seatrobot provides the option for Event Organization Primary Owners to delete Customer Data at any time during a subscription term. Within 24 hours of Event Organization Primary Owner initiated deletion, Seatrobot hard deletes all information from currently-running production systems. Seatrobot services backups are destroyed within 14 days.*

Return of Customer Data

Information about the export capabilities of the Seatrobot services can be found at our Help Center.

Data Encryption In Transit and At Rest

The Seatrobot services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit.

Customer Data is encrypted at rest.

We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.

Availability

We understand that you rely on the Seatrobot services to work. We're committed to making Seatrobot a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.

Disaster Recovery

Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.

Network Protection

In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS Security Groups.

Host Management

We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts and the usage of full disk encryption for company laptops.

Logging

Seatrobot maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the Seatrobot services. These logs are analyzed for security events via automated monitoring software, overseen by the security team.

Incident Management & Response

In the event of a security breach, Seatrobot will promptly notify you of any unauthorized access to your Customer Data. Seatrobot has incident management policies and procedures in place to handle such an event.

*Seatrobot services backups are destroyed within 14 days, except that during an on-going investigation of an incident such period may be temporarily extended.