Below is a detailed table of all email bounce types tracked by Seatrobot and how each is handled in the system:

Bounce Type

Bounce Sub-Type

SMTP Code

sr Category

short name

sr Action

Popover text

Undetermined

Undetermined

na

Other

other

mark as transient bounce, (retain status as invited) mark as Do Not Email after 3rd bounce

This email could not be delivered. The issue may resolve. Seatrobot will allow a maximum of three bounced invites for this email

Permanent

General

550 - 5.1.1; 5.1.10; 5.2.1

Permanent

hard

decline from event and mark as Do Not Email immediately

This email address has a permanent bounce which cannot be resolved. Seatrobot has classified this address as ‘Do Not Mail’

Permanent

General

550 - 5.4.1; 5.4.4; 5.7.1; 5.4.14; 5.3.0; 5.5.5; 5.4.14

Blocked

block

decline from event and mark as Do Not Email immediately

This email address has a been permanently blocked. Seatrobot has classified this address as ‘Do Not Mail’

Permanent

NoEmail

na

Non-Existent

bad

decline from event and mark as Do Not Email immediately

This email address does not exist. Seatrobot has classified this address as ‘Do Not Mail’

Permanent

Suppressed / onAccount SupressionList

na

Suppressed

suppress

decline from event, count bounces, mark as Do Not Email after 3rd bounce

This email address has been suppressed by Amazon Web Services as an address that repeatedly bounces. The issue may resolve. Seatrobot will allow a maximum of three bounced invites for this email.

Transient

General

550 - 5.4.1; 5.4.4; 5.7.1; 5.4.14; 5.3.0; 5.5.5; 5.4.14

Temporary

temp

mark as transient bounce (retain status as invited): mark as Do Not Email after 3rd bounce

This email could not be delivered as is. The issue may resolve. Please check the address is correct. Seatrobot will allow a maximum of three bounced invites for this email

Transient

MailboxFull

na

Temporary - Mail Box Issue

mb

mark as transient bounce (retain status as invited): do not add to ongoing bounce count

The recipient’s mailbox is full.

Transient

MessageTooLarge

na

Temporary - Mail Box Issue

mb

mark as transient bounce (retain status as invited): do not add to ongoing bounce count

The message was too large and was rejected by the recipient.

Transient

ContentRejected

na

Temporary - Mail Box Issue

mb

mark as transient bounce (retain status as invited): do not add to ongoing bounce count

The recipient has a temporary issue with their mailbox and the message could not be delivered.

Transient

AttachmentRejected

na

Temporary - Mail Box Issue

mb

mark as transient bounce (retain status as invited): do not add to ongoing bounce count

The recipient’s email server does not allow attachments: the message was rejected.